Legal
Last updated 3 September 2026
We would rather you trialled the software than gambled on it — which is why the fourteen-day trial is the full Pro build, needs no card, and asks nothing of you. But if you have paid and it is not right, we will refund you.
Ask within fourteen days of your purchase and we will refund it in full. You do not have to justify it. If the software did not do what you hoped, that is reason enough, and we would rather hear why than keep the money.
Email contact@rekall-ai.com from the address you bought with, or use the customer portal link on your receipt. Give us your order number if you have it. There is no form and no queue to sit in.
We aim to answer within two business days. Once approved, the refund is issued by Lemon Squeezy, our merchant of record, back to the payment method you used. How quickly it appears is then up to your bank — usually five to ten business days.
A refunded licence key is deactivated, and the software returns to its unlicensed state the next time it checks. Anything you made with it in the meantime is still yours; we do not ask for images back.
Cancel a monthly licence at any time from the customer portal link on your receipt. Cancelling stops the next payment and leaves your licence running until the end of the month you have paid for. We do not pro-rate part of a month, but if you were charged for a renewal you did not want — you meant to cancel, or you did not realise it would renew — tell us and we will refund that charge. We are not interested in keeping money from people who have stopped using the software.
The same fourteen days apply. After that a lifetime licence is not routinely refundable, because it does not expire and there is nothing left to give back. That said, if the software genuinely will not run on your system and we cannot fix it, write to us: we will refund you regardless of how long it has been.
If the software has a defect that stops you using it, the fourteen days do not enter into it. Tell us what happened, and we will either fix it or refund you. Your rights under the Consumer Protection Act 68 of 2008 are not affected by anything on this page, and nothing here is intended to reduce them.
We will decline a refund where a key has clearly been shared or resold, or where a request is one of a repeated pattern of buying and refunding. That is the only case, and it is rare.
If you are unsure whether Rekall Fusion will handle your stacks, ask before you buy — send us a description of what you shoot, or a set of frames, and we will tell you honestly. contact@rekall-ai.com.